Refunds and Replacement Policy

We have a 24 hour refunds and replacement policy, which means you have 24 hours after receiving your item to request a refund or replacement.

To start the refund and replacement process, you will need to contact us at support@ourplantshop.com.au.

When requesting a refund or replacement, please ensure you attach photos of the product or products you would like replaced or compensated, as well as your proof of purchase to the email.

Once we receive your request, we will review it and respond to you as soon as we can.

Please note - we do not refund discounted purchases.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if there are any damages or issues with the product, or if you receive the wrong item. This ensures that we can evaluate the issues straight away and make it right.

REFUNDS

We will notify you once we’ve received your refund request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

REPLACEMENTS

Once we evaluate your replacement request, we will notify you to let you know whether or not it has been approved. Once the replacement item is shipped out, we will send you the confirmation details and relevant tracking information if applicable.

CANCELLATIONS

We do not accept returns if you ‘change your mind’ after receiving your order – if you wish to cancel your order, please ensure you contact us at support@ourplantshop.com.au before the order is shipped. As our products are alive, we like to ensure they undergo no unnecessary travel.

RETURNS

Please understand we cannot accept physical returns of any product or products due to the living nature and contamination risk. If you are unhappy with the quality of order, please get in touch and we will endeavour to rectify the issue.