Shipping Information

We take great care in preparing and packaging your plants to ensure they arrive healthy and happy!

All orders are dispatched on Mondays, with tracking information provided once your plants are on their way

Shipping Costs & Delivery Areas

We offer delivery to Queensland, New South Wales, the ACT, South Australia and Victoria, subject to plant biosecurity restrictions.

Shipping costs and available delivery options are calculated at checkout based on your order and delivery location.

Some plants may have additional shipping restrictions, which will be noted on their product pages

Free Click & Collect

Prefer to pick up your plants in person? We offer FREE Click & Collect from the Saturday Fresh Markets in Rocklea, Brisbane!

Simply select Market Day Click & Collect at checkout and we'll have your plants ready for collection.

Collection Location: Saturday Fresh Markets, Rocklea, Brisbane

Collection Day: Every Saturday, 6:00am – 12:00pm (on weeks we're attending)

Order Cut-Off: Friday at 9:00am for Saturday collection.

Please check our Market Day page for the latest market attendance updates before placing your order.

We look forward to seeing you at the markets! 💚

View Our Market Day Page

Damaged Deliveries & Returns

We take great care in packaging every order, but occasionally parcels may be damaged during transit. If something isn't quite right when your plants arrive, we're here to help! 💚

If your order arrives damaged:

  1. Take clear photographs of the damaged plants, parcel, packaging and shipping label.
  2. Contact us as soon as possible at support@ourplantshop.com.au, including your order number and photographs.
  3. Keep the original packaging and damaged contents until we've advised you of the next steps.
  4. Australia Post may require you to take the parcel, contents and original packaging to a participating Post Office for a damage assessment.

Australia Post may need to retain the parcel and packaging during its investigation. We'll help guide you through this process if required.

Refunds & Replacements

If your plants arrive damaged, faulty or not as described, we'll review the issue and arrange an appropriate remedy in accordance with Australian Consumer Law.

Change-of-Mind Returns

As plants are living products, we generally don't accept change-of-mind returns. This does not affect your rights under Australian Consumer Law.

If you have any concerns about your order, please get in touch. We're always happy to help!

Find an Australia Post Outlet