Shipping

Our Plant Shop offers Price Inclusive Standard Post within Australia. Inclusive Express Post for Make It Mini! Tube Lines and Propagation Kits. 

For Potted Lines we offer Express shipping options at checkout to shorten the time your plants will stay cooped up in their delivery boxes – we recommend this for delicate plants and orders traveling further distances, to insure your plants arrive quickly and safely as possible!

For estimated delivery times please refer to the Australia Post website for Domestic delivery times - Australia Post (auspost.com.au).

All of our deliveries are sent out on the Tuesday of each week. If your order is placed after 12:00 Midday on Tuesday, it will be sent out the following week.

We take the utmost care in packaging your plants for delivery to ensure they arrive in the best possible condition. However, if uncontrollable circumstances lead to you receiving plants in poor shape, we have a 24 hour refund and replacement policy. Just email our team at support@ourplantshop.com.au with a picture and we'll endeavor to rectify the issue as soon as possible. We will either replace the plants or refund your purchase.

All you need to do is notify us within 24 hours of your order arriving and our team will sort everything out.  

If you do not contact us within 24 hours of receiving your order, we cannot accept responsibility for any issues or delivery problems.  

Please also be aware that once your order is dispatched, we cannot accept 'change of mind’ cancellations. If you wish to cancel your order, please make sure you contact us at support@ourplantshop.com.au before the products are shipped. As our products are alive, we like to ensure they undergo no unnecessary travel. 

 

DELIVERY PRICES

All Delivery Prices have been evaluated via Australia post  shipping prices and years worth of packaging and shipping cost data. These prices have been added to the costs of the individual plants and insure a more easily evaluated cost of purchase for the customer. 

 

DELIVERY RESTRICTIONS

Our Plant Shop currently ships to QLD, NSW, ACT, SA and VIC. There are some plants we cannot send to certain states due to biosecurity restrictions - this will be clearly listed on the relevant product pages, and if any of the plants in your cart are restricted in your location you will be unable to checkout. 

Unfortunately, due to quarantine restrictions we are unable to ship to Tasmania, Northern Territory and Western Australia. We are working towards shipping our plants to these states and apologise for any inconvenience this may cause.